NATALIA ALBINO-FROIS
nataliafrois@hotmail.com
Hyannis MA 02601
(774) 487-2369
EXECUTIVE SUMMARY
MBA/Health Informatics professional with extensive experience in the Healthcare industry
looking for a position in the fields of data management, information technology, project
management or customer relationship where I can exercise my outstanding communication skills
(multiple languages), my technical, leadership and organizational skills.
PROFESSIONAL SKILLS
- Healthcare industry, medical terminology, clinical setting and culture Proficient with Microsoft Excel, PowerPoint and Word
- Health Information Technology.
- Fluent in English, Brazilian Portuguese and Spanish Systems Development Lifecycle
- Medical Interpretation
- Project Management
- Program management
Professional Experience
International Business Relations, Hyannis, MA 2019- Present
CEO, Tri-lingual Business Relations, Consultant and Analyst
Create the ideal strategy for each business client to maximize money moved and overall revenue.
Maintaining effective communications with key client stakeholders. Managing escalated client
issues. Providing clients with analytics and additional reporting mechanisms. Executing internal,
client and projects. Developing and maintaining a current knowledge and understanding of all
services provided by the company and maintaining, at all times, a professional and ethical
relationship with clients when representing the company.
Independence House, Hyannis, MA 2018-Present
Tri-lingual Domestic and Sexual Violence Counselor/Advocate
Provide confidential services to survivors regarding issues of domestic and sexual violence,
including individual and group counseling, and crisis response. Provide counseling and advocacy
Portuguese and Spanish speaking survivors on Cape Cod. He/she will assist with unmet needs in
this community. Participate in outreach events to communities served in partnership with other
IH staff. Translate materials from English to Spanish consistently updating resources for the
community. Collaborate with other community organizations that serve the Latino population.
Respond to the 24-hour crisis hotline
Cape Cod Hospital, Hyannis, MA 2017-2018
IT Customer Service Analyst
Maintain a current and expert level of knowledge of Information System technology as it relates
to customer support services, including ITIL and IT service management, delivery, continuous
service improvement, and a strong commitment to providing world-class customer service.
Answer all IT customer service center requests for assistance in a timely manner, making all
reasonable efforts to provide issue resolution before assignment to other IT resources. Document
detailed information on all users’ contacts using Service Now request/incident tracking system,
including reported issue/request, priority, troubleshooting steps taken steps required for
resolution.
LatInc Corporation, Boston, MA 2016-Present
Business Relationship manager
Create the ideal strategy for each business client to maximize money moved and overall revenue.
Maintaining effective communications with key client stakeholders. Managing escalated client
issues and/or client product needs. Providing clients with analytics and additional reporting
mechanisms. Executing internal, client, and partner projects. Working with existing business
team to build out best practices for client on-boarding. Developing and maintaining a current
knowledge and understanding of all services provided by the company and maintaining, at all
times, a professional and ethical relationship with clients when representing the company.
Free Lance Medical Trilingual Interpreter
Interpret and translate in Portuguese, Spanish and English
• International Translation Company, Boston, MA 2017-2018
• Bay State Interpreter Services, Boston, MA 2017-2018
Falmouth Hospital, Falmouth, MA 2012 – 2017
Portuguese and Spanish Medical Interpreter
• Interpret medical visits and translate documents
• Dispatch interpreters and train new personal
• Member of the Falmouth Hospital PFAC (Patient and Family Advisory Council) Committee
EDUCATION
Cambridge College, Cambridge, MA
Master of Business Administration 2016
Healthcare Informatics Concentration
University of Massachusetts Dartmouth 2012
Bachelor of Arts Spanish
LEADERSHIP EXPERIENCE
Hyannis Public Library 2020- present
Member of Board of Trustees
• Participates on projects
• Involved on decision making
Cape Cod and Islands Commission Status of Women 2020-present
Elected Commissioner
• Participates in diverse community projects to represent women
• Organizes diverse hearings and listening circles for women
• Supports legislative bills that protects women
University of Massachusetts Dartmouth 2008-2009
Fundraiser Coordinator
• Raised money for donation and assisted on club’s activities
• Collected clothing and food for the Immigration Service Center in New Bedford
Leadership Workshop, Blacksburg, VA March 2009
• Learned concepts of leadership
• Won 1st place in group project competition
Volunteer Experience
• Member of AME (Association of Entrepreneur Women)
• Member of CCYP (Cape Cod Young Professionals)
• Member of IMIA (International Medical Interpreters Association)
• Member of the Barnstable Sunrise Rotary Club
• Friends and Family of Saint Pius X School, South Yarmouth, MA
• Interpret at the Brazilian Mass and retreats for St. Xavier Church in Hyannis
• Coordinator of the Youth Group in St. Francis Xavier Church in Hyannis
• Catholic Social Services of Fall River ILEAP (Immigration Law Education & Advocacy Project)
REFERENCES AVAILABLE UPON REQUEST